SmarTone Online Store - Terms and Conditions

This Agreement contains the terms and conditions that apply to your browsing or purchase of Products or booking an appointment of Services through our SmarTone Online Store. You acknowledge that you are fully aware of the contents of these terms and conditions and the Terms and Conditions for Promotional Offers (if applicable), and you agree to be bound by and accept these terms and conditions and those set out in our website(www.smartone.com).

We may periodically amend these terms and conditions. As you are bound by these terms and conditions, please review this page and www.smartone.com periodically.

  1. Definitions

    1. "Agreement" means an agreement made between the Company and the Customer containing these terms and conditions.
    2. "Customer" means a person who places orders for purchase of Products or books an appointment of Services through the Online Store or accesses to the Online Store.
    3. "Hong Kong" means the Hong Kong Special Administrative Region of the People’s Republic of China.
    4. "My Wallet" means the wallet function of the Customer’s Online Store account which contain Store Credit.
    5. "Online Order Form" means the electronic application form completed by the Customer at the time of purchasing the Products or booking an appointment of Services.
    6. "Online Store" means shop.smartone.com and any associate web pages linked to it.
    7. "Order" means an order for the purchase of Products and/or booking for an appointment of the Services.
    8. "Product" means product(s) offered for sale through the Online Store and/or premium(s) associated with purchase of Product.
    9. "Refund" means refund of credit to the Customer’s credit card and/or refund of Store Credit to the Customer’s My Wallet.
    10. "Restocking Fee" means the fee charged by the Company under the following circumstances:
      1. when the Customer applies for an Order cancellation;
      2. when the Customer fails to pick up the Product after the expiry of the 14 days collection period whereby the Order will be automatically cancelled; or
      3. unsuccessful delivery of the Product to the Customer due to the Customer’s fault (e.g. the Customer has provided incorrect delivery address) whereby the Order will be automatically cancelled.
    11. "Service" means the service(s) offered through the Online Store.
    12. "Store Credit" means the credit stored in My Wallet that can be used to pay the amount of transaction when placing Orders at the Online Store.
    13. "Supplier" means the third party supplier of the Product / Service.
    14. "Supplier Warranty" means a warranty provided by the Supplier for a Product / Service.
    15. "The Company" means SmarTone Mobile Communications Limited.
  2. Acceptance of Orders

    1. All Orders of the Product / Service placed by the Customer shall be subject to acceptance by the Company. The Company has the right to refuse to accept or reject any Order for the Product / Service in the Online Store without giving prior notice to the Customer.
    2. The acceptance of Orders is subject to the availability of stocks. In case of shortage of the Products, the Company may allocate sales and deliveries at its sole discretion.
    3. The Company will only accept Orders for delivery of Products / Services in Hong Kong.
    4. There is a limit of no more than 5 handsets or no more than 15 Products in the shopping bag for each purchase.
    5. Each credit card has an expenditure limit of HK$50,000 per calendar month.
    6. The Customer must satisfy the following requirements before making any purchases in the Online Store:
      1. age 18 or above;
      2. be able to provide valid and correct personal and payment data on the Online Order Form, including but not limited to Customer’s email address, billing address, delivery address, name, contact telephone number, billing information, and other information required by the Online Store.
    7. The Company will not be held liable for any loss or damages as a direct or indirect result of any of the following circumstances:
      1. the Customer information has been seen or obtained through other means by a third person when the Customer is making online payment due to his or her negligence or omission;
      2. the Customer fails to provide complete, correct, or accurate information during the online payment process;
      3. other reasons related to the specified payment method; or
      4. other reasons related to the devices or the browsers used by the Customer.
  3. Online Store Account

    1. Each Customer can only register one Online Store account.
    2. The Customer must keep the username and password confidential.
    3. If the Customer has any Store Credit in his/her account, the Store Credit will be forfeited under the following circumstances:
      1. the Store Credit has expired;
      2. the Customer has changed his/her account for whatever reasons;
      3. the Customer’s account has been terminated.
    4. Any Store Credit in the Customer’s account cannot be transferred to another account.
    5. Customer can write a product review after login. The customer reviews have no relation with the company and do not represent the company's stand.The company reserves the right to publish or remove your review at its sole discretion without further notice.
    6. The Company reserves the right to terminate an account permanently or suspend an account for a period of time without prior notice to the Customer.
  4. Price and Payment

    1. Payment shall be made by credit card (Visa / MasterCard / UnionPay / American Express) and/or Store Credit or any other method(s) specified by the Company from time to time. Virtual credit card is not accepted.
    2. The Customer can pay for the Product / Service using the Store Credit in the Customer’s My Wallet. If the Store Credit in the Customer’s My Wallet cannot completely offset the total amount of an Order at checkout, the Customer must pay for the Product / Service by a valid credit card.
    3. Any Store Credit that can partially or fully pay the total amount of an Order will be deducted automatically to offset the amount of transaction during the checkout process. Unused amount of Store Credit (if any) can be used for future transactions of an Order before its expiry date. A confirmation will be sent to the Customer when the Order is placed successfully.
    4. When the Customer uses the credit card for payment, the Customer must input the valid credit card information to proceed to payment. The Company will verify the validity of the credit card with its issuer and will then send a confirmation to the Customer if the credit card transaction payment is accepted. The credit card will be charged when the Order confirmation is sent to the Customer.
    5. For handset pre-order and/or booking an appointment for Services, the Customer must always pay for the Product / Service by a valid credit card.
    6. The Customer shall bear the price differences due to exchange rate and / or any other charges incurred for whatever reasons by the credit card issuer for all transactions.
    7. All prices are quoted in Hong Kong Dollars unless otherwise specified explicitly. The Company can adjust such prices immediately at any time at its absolute sole discretion without giving prior notice to the Customer.
    8. The price displayed in the Online Store is for reference only. The specific price offers that the Customer can enjoy will depend on the terms and conditions contained in the Customer’s existing contract with the Company and the offers that the Customer has already enjoyed or may enjoy.
    9. The Company will use its reasonable endeavours to ensure, but cannot guarantee, that the prices stated in the Online Store are accurate. The Company reserves the right to correct any errors. If it is found that the price of any Product / Service ordered by the Customer is incorrect, the Company will notify the Customer as soon as possible. In such case, the Customer can choose to:
      1. reconfirm the Order;
      2. cancel the Order; or
      3. if the Customer cannot be contacted, the Company will treat this as a cancelled Order and provide refund in accordance to the "Cancellation and Refund for Purchased Product" policy.
      The Company will not charge the Customer the Restocking Fee for the above situations.
    10. The Online Store payment system will generate Order / Booking Number for every successful payment transaction. If, for whatever reason (including without limitation, a failure of the Online Store payment system or of the Customer’s own computer system or the Customer decides to go to another site on the Internet or to close the browser during payment), an Order / Booking Number is not presented within a reasonable period of time after the Customer has duly submitted all the necessary particulars, the Customer should contact the Company to confirm whether or not the payment has been successfully completed.
  5. Appointment, Delivery, and Pickup Services

    1. Various additional Services are available for order on the Online Store, including:
      1. pickup of Product at the Company’s stores by the Customer;
      2. appointment for subscribing a handset bundled plan by the Customer at the Company’s stores;
      3. appointment for service plan enquiry at the Company’s stores; and/or
      4. arrangement of delivery of Product by the Company to the address specified by the Customer.
    2. All dates quoted by the Company for pickup / delivery of Product are estimates only.
    3. The Company shall not be liable if delivery or pickup of the Product is delayed or unsuccessful, due to, including without limitation any of the following reasons:
      1. incorrect information provided by the Customer (for example, incorrect delivery address or contact information);
      2. no one is available to receive the Product when the Product is delivered;
      3. fault due to third party courier; or
      4. other circumstances that are beyond the reasonable control of the Company.
    4. The Company reserves the right not to deliver the Product to a specific address, even if it is a Hong Kong address.
    5. Unless otherwise specified, the Customer is required to pay a specified delivery fee for delivery of the Product to the address specified by the Customer. The exact delivery fee will be subject to the designated address provided by the Customer and the delivery fee may vary from time to time.
    6. Customer may be required to pay an additional delivery fee if the Customer did not provide the correct delivery address.
    7. For appointment of service on handset bundled plan subscription, the Customer is required to pay a deposit fee ("Deposit") to secure the booking. The Deposit is refundable in accordance to the "Cancellation of Appointment" policy set by the Company.
    8. For store pickup, the Company will not accept any changes to the store selected for pickup once the Order has been confirmed.
    9. For pickup of Product in store, the Customer or the person authorised by the Customer for pickup is required to open the package(s) and check all Product(s) before signing the official receipt. No return or refund will be made after the signing of the official receipt.
    10. The Company reserves the right to revise any terms of the delivery service (including but not limited to the covered areas for delivery and the delivery fee) from time to time without prior notice.
    11. The Company will not accept any changes to the delivery method (delivery or store pickup) once the Order has been confirmed.
  6. Risk of Loss or Damage

    1. Any title, right, or risk in the Product shall transfer to the Customer upon the physical delivery of the Product to the address identified by the Customer in the Online Order Form, regardless whether the Customer is the designated recipient of the delivery. Notwithstanding the foregoing, title of the Product / Service which are software products shall remain with the applicable owner(s) / licensor(s).
  7. Change of Order and Exchange of Product / Service

    1. Once the Order has been confirmed, no changes on the Product / Service and their quantity will be accepted.
    2. Request for exchange is applicable for delivered Product which is damaged on arrival only ("Damaged Product"). Exchange request is available for 7 days counted from the successfully delivery date.
    3. Exchange will not be provided for Damaged Products where damage is due to (1) undue wear and tear, (2) negligence, omission or mishandling of the products; or (3) alteration or repair made without the authorisation of the Company.
    4. In the case of Damaged Product which is a smartphone, exchange is only available to a smartphone that can be powered on and with IMEI that can be shown clearly.
    5. The Customer must present the Damaged Product in full package together with the official receipt at the Company’s stores to request of exchange (not applicable if the Damaged Product is a Prepaid SIM card or a voucher). The Company has the sole discretion to provide refund or exchange for the Damaged Product.
    6. For any problems of the Product purchased on the Online Store after the package of the Product has been opened, the Customer shall bring along the relevant receipts to the designated suppliers' repair centres for replacement or repair.
    7. The Company shall have the right to make final decision on the issues of the Product’s quality and whether the Product can be exchanged.
  8. Cancellation of Appointment

    1. Customer can only apply for cancellation on or before the appointment date at the selected store or through hotline. If the cancellation is accepted, full refund of the Deposit (if any) for the appointment will be made to Customer.
    2. If the Customer fails to collect the Product at the selected store on or before the appointment date and has not applied to cancel the appointment, the Deposit (if any) will be forfeited.
  9. Cancellation and Refund for Purchased Product

    1. Request for cancellation is applicable for (1) Product that has been or will be arranged for delivery, (2) Product already delivered to the Customer or (3) store pickup of Product provided the Customer has not signed the official receipt.
    2. Cancellation of the Product will only be accepted under the following conditions:
      1. the package of the Product has not been opened;
      2. the Product is not under special promotion (super deal, combo set, etc.);
      3. the Product is not an accessory purchased in an Order with discount from "Newsletter Subscription Offer" or under "Buy Handset Get Accessories Discount" offer;
      4. the product is neither a prepaid travel data card, stored-value SIM nor recharge voucher.
    3. The Customer can make a request for cancellation (1) before the pick-up deadline and before signing the official receipt in store; or (2) by returning the purchased Product in full package together with the official receipt to the Company’s stores within 7 days (counted from successful delivery date).
    4. A 15% Restocking Fee based on the online listed price of individual Products, (excluding gift wrapping fee(s) and delivery fee) will be charged for the accepted cancellation.
    5. If the Customer does not pick up the Order by the pick-up deadline or if the Product cannot be successfully delivered for whatever reasons, the Company will handle the Order as if it is a cancelled Order. The Company shall charge a 15% Restocking Fee and/or forfeit the cancelled item(s).
    6. If the cancellation is accepted, the Company will arrange Refund to the Customer in approximately 7 working days after deducting the 15% Restocking Fee.
    7. For any Order for the purchase of Products that is fully paid by Store Credit, the Refund will be credited to the Customer’s My Wallet in the form of Store Credit after deducting the 15% Restocking Fee. The Refund is non-transferable and non-redeemable for cash.
    8. For any Order for the purchase of Products that is partially paid by Store Credit and the remaining amount by credit card, the arrangement for Refund will be as follows:
      1. the 15% Restocking Fee will be first deducted from the Store Credit, any remaining amount of the Store Credit will be credited back to the Customer’s My Wallet. The remaining balance of the payment by credit card will be credited back to the Customer’s credit card account. All Refunds are non-transferable and non-redeemable for cash.
      2. If the amount paid by Store Credit cannot fully cover the 15% Restocking Fee, the remaining Restocking Fee will be deducted from the amount paid by credit card. Any remaining balance of the payment by credit card will be credited back to the Customer’s credit card account. All Refunds are non-transferable and non-redeemable for cash.
    9. Any amount paid to settle the SmarTone Screen Replace™ service will be fully refunded.
    10. Cancellation or Refund may not be applicable to an Order or item(s) of an Order that has enjoyed certain promotional offers. Please refer to the Terms and Conditions for Promotional Offers for more details.
    11. Under no circumstances will the gift wrapping and / or delivery fee be refunded.
  10. Warranty

    1. The information sheet of the Products may indicate that there is a Supplier Warranty.
    2. Where a Supplier Warranty applies to the Product, the Customer shall send the Product or parts thereof directly to the relevant Supplier for repair or replacement in accordance with the terms of the Supplier Warranty. The Company shall not be liable for any Product related liabilities that are caused by the Supplier's error, negligence, or omission. All Product related liabilities shall be solely borne by the Suppliers.
    3. All express or implied warranties, representations or statements relating to the Product or Service which are not contained in this Agreement are excluded.
    4. The warranty period of the Product and accessories shall start from the date of purchase. The warranty shall continue notwithstanding any transfer of ownership of the Product/accessory item.
    5. The Customer's sole and exclusive remedy during the warranty period shall be limited to repair or replacement.
    6. The warranty will be rendered invalid if the defective Product or accessory item or any part thereof is caused by (1) undue wear and tear, (2) negligence, omission or mishandling of the Product or accessory item; or (3) alteration or repair made without the authorisation of the Company. The Company may at the Customer's request carry out the repair or replacement work not covered by the warranty but subject to the Customer paying the Company's prevailing charges (which are subject to change from time to time) for such services.
  11. Intellectual Property Rights

    1. All software and contents (defined here as any texts, audios, music, images, photos and pictures, or any contents containing the above) of the Online Store are the Company's intellectual property works and hence are protected by intellectual property rights, copyrights laws, and international conventions. The website of the Online Store is for personal use only and not for commercial use. Content of the website can be used only when the explicit authorisation of the Company and/or its third party licensor is obtained. Without the consent or authorisation of the Company, no content of the website can be published in print or online media, reproduced, sold, or licensed. Any unauthorised act may result in civil liabilities or criminal sanctions.
  12. Waiver

    1. Failure of the Company to insist upon strict performance of any provisions hereof shall not be deemed a waiver of its rights and remedies. If any provision of this Agreement is deemed by a court to be unenforceable, the remainder shall stay in effect.
  13. Governing Laws

    1. This Agreement will be construed in accordance with the laws of Hong Kong and the parties agree to the exclusive jurisdiction of the Hong Kong courts in the event of any dispute.
  14. Supplier License

    1. Any software or other intellectual property rights of a third party Supplier in the Product / Service are subject to the terms and conditions of such third party Supplier ("Supplier Licence"). The Customer shall abide by the terms and conditions of the Supplier License and the Company will not be liable or responsible for any costs or damages relating to the use or breach of the terms and conditions of the Supplier License. For the purpose of this clause, "Intellectual Property Rights" means all copyright, design rights, trademarks and other intellectual property rights (whether registered or unregistered and all applications for the same) comprised in the third party supplied Product / Service.
  15. Entire Understanding

    1. This Agreement embodies the entire understanding between the parties relating to the Product / Service and there are no promises, terms, conditions or obligations, oral or written expressed or implied other than those contained in this Agreement. No amendment or variation of any provision contained in this Agreement by the Customer will be effective unless it is in writing and signed by a duly authorised representative of the Company. The Company reserves the right to amend these terms and conditions from time to time without prior notice.
  16. Third Party Content

    1. The Online Store may contain contents contributed by any parties other than the Company ("Third Parties"). To facilitate access to information provided by or through Third Parties, the Company may provide or assist in providing links to external websites or resources for the Customer to access to at the Customer's sole discretion. The Company states that it has not approved or endorsed the contents contributed by Third Parties in the Online Store or any external websites linked to it.
    2. The provision of any such contents or links to external websites shall not constitute any form of co-operation or affiliation with the Company with any such Third Parties or external websites.
    3. When the Customer chooses to enter any of the linked external websites, the Company shall not be responsible to the Customer and/or any party, directly or indirectly, for (including without limitation, to):
      1. the privacy practices of such external websites;
      2. the availability of such external websites or resources, and any contents, advertisings, products, materials, goods, services or otherwise on or available from such websites or resources; and
      3. any loss, destruction, or damage (including without limitation to accidental or consequential loss, destruction or damage) caused or alleged to be caused by or in connection with use of or in reliance on any such contents, advertisings, products, materials, goods, services or otherwise available on or through any such websites or resources.
  17. Limit of Liability

    1. The Company excludes all liability or responsibility for any cost, claim, damage or loss to the Customer or any person whether direct or indirect of any kind including loss of revenue, loss of profits or any consequential loss in contract, tort or under any statue or otherwise (including negligence arising out of or in any way related to this Agreement). Save that nothing herein shall limit the liability of the Company for death or personal injury arising from its negligence.
    2. The Company will use its reasonable endeavours to ensure that the contents and Product / Service descriptions in the Online Store are accurate and complete but cannot guarantee that all the contents and Product / Service descriptions are accurate, complete, updated and free of error. The Company shall not be liable for any errors of information posted in the Online Store. The Company shall have the right to, from time to time, modify or correct any errors or omissions in the Online Store or in any product sales materials, quotations, orders or other materials without incurring any liability.
    3. Price of a Product and the savings under different promotional offer may vary. The Company does not guarantee that the price shown in shopping bag of the Online Store is the best price that the Customer can get for the Product.
    4. Any items in product photos but not stated in "In the Package" are for illustration only and must be purchased separately.
    5. Colour and photo of Products displayed on Online Store are for reference only.
    6. The stock of premiums associated with purchase of Product will be subject to availability and will be given on a first come first served basis.
    7. The Company shall not be held liable for any delay or failure in its performance or any breach of contract which was directly or indirectly caused by any of the following reasons: acts of God, fire, flood, accident, riot, war, terrorist attack, government intervention, trade embargo, strike, labor dispute, equipment failure (including without limitation, Internet access failure) or other factors beyond the reasonable control of the Company.
    8. The Company does not guarantee that the servers of or providing support to the Online Store do not contain viruses or other harmful components. Customers must ensure that they adequately protect themselves and any of their equipment, software, and data by taking appropriate steps such as using up-to-date antivirus and firewall software.
    9. The Company reserves the right to modify and revise all terms and conditions herein contained from time to time without prior notice.
    10. If the Online Store becomes unavailable for use at any time or a period of time for whatever reasons, the Company shall in no circumstances be liable.
    11. In case of disputes, the decision made by the Company shall be final and conclusive.
  18. Governing Version

    1. In the event of any discrepancy between the English and Chinese versions of the above terms and conditions, the English version shall prevail.


Terms and Conditions for Promotional Offers

  1. Newsletter Subscription Offer

    1. Any Customer who subscribes to the Online Store newsletter for the first time will receive a promotion code through email, offering a HK$100 discount when spending HK$500 or above on accessories in a single transaction.
    2. Customers must enter the promotion code in the Shopping Bag before checking out. The HK$100 discount will be shown in the Shopping Bag upon checking out.
    3. The promotion code is valid for 90 days, counting from the date of subscription to the newsletter.
    4. Any accessories purchased in an order with this offer cannot be cancelled, returned or refunded.
    5. Each Customer account is entitled to this offer once. This offer is non-transferable and non-redeemable for cash.
    6. This offer is not applicable to CAT® B30/ Zmi 4G Mobile Router(MF855)/ super deal items.
    7. This offer cannot be used in conjunction with the "Buy Smartphone Get Accessories Discount" offer.
  2. Buy Smartphone Get Accessories Discount

    1. For purchases of any designated smartphone with net price of HK$1,000 or above, Customers can enjoy the following amount of discount on any accessories purchase in the same transaction:
      Net price of the smartphone Amount of discount
      HK$1,000 – HK$2,999 $50
      HK$3,000 or above $100
      The amount of discount is based on the net price of each smartphone in a transaction. If the net price of a smartphone is below HK$1,000, there will be no discount. (For example, if a Customer buys three smartphones at HK$900, HK$2,000 and HK$6,000 respectively, the amount of discount on accessories will be HK$0 + HK$50 + HK$100 = HK$150 in total. In this case, the Customer can enjoy a HK$150 discount on any accessories purchase in the same transaction.)
    2. If the total amount of accessories purchased is below the entitled discount, the unused discount will be forfeited. The discount and/or the unused discount is non-transferable and non-redeemable for cash.
    3. Any accessories purchased under this offer cannot be cancelled, returned or refunded.
    4. This offer is not applicable to iPhone 8/ iPhone 8 Plus/ iPhone Xiaomi smartphones / ONKYO GRANBEAT / pre-order items / super deal items.
    5. This offer cannot be used in conjunction with offers such as "Newsletter Subscription Offer" and "Super Deal Items".
  3. SmarTone Screen Replace™

    1. Enjoy 12 months SmarTone Screen Replace™ for free upon any purchase of smartphones.
    2. Customers may also get up to 24 months SmarTone Screen Replace™ (with payment of additional fees):
      • HK$240 – extend to 24 months
      • HK$320 – extend to 24 months and get an extra 1 screen replacement (with up to 2 reimbursements)
    3. Subject to relevant terms and conditions. For details of iPhone SmarTone Screen Replace™ please refer to T&C-V100, other smartphones please refer to T&C-V099.
  4. Super Deal Items

    1. Super deal items cannot be cancelled, returned or refunded except for super deal items that are damaged on arrival. The Company has the sole discretion to provide refund or exchange for the damaged super deal item.
    2. Offers such as "Newsletter Subscription Offer", "10% Off All Accessories" and "Buy Smartphone Get Accessories Discount" are not applicable to super deal items.
  5. Free Delivery

    1. Free delivery for:
      • any purchase with a total amount of HK$300 or above (excluding any spending on gift wrapping and premiums, for example 24 months SmarTone Screen Replace™) or
      • any purchase of any prepaid travel data cards or
      • any purchase of any stored-value SIMs / recharge vouchers of HK$80 or above
    2. Free delivery applies only to commercial addresses in Hong Kong (excluding residential address, outlying islands and remote areas).
    3. Addresses that are charged at residential rate are shown below.

    Address of the following areas is charged residential address rate, even if it is for commercial use (Prepaid Travel Data Cards / Stored-Value SIMs / Recharge Vouchers only)

    Hong Kong Cyberport Shek Tong Tsui
    Deep Water Bay Stanley
    Mid-Levels Tai Hang
    Repulse Bay Tai Tam
    Sai Ying Pun The Peak
    Shek O Tin Hau
    Kowloon Cha Kwo Ling Lok Fu
    Lai Chi Kok Ma Tau Wai
    Lam Tin Wang Tau Hom
    New Territories Clear Water Bay So Kwan Wat
    Fanling Ta Kwu Ling
    Kam Shan Tai Lam
    Kwu Tung Sheung Shui Tai Lam Chung
    Lau Fau Shan Tai Mo Shan
    Lion Rock Tai Po
    Lung Kwu Tan Tai Wo
    Ma Liu Shui Tin Shui Wai
    Ma On Shan Ting Kau
    Ping Che Tiu Keng Leng
    Sai Kung Tseung Kwan O
    Science Park Tuen Mun
    Sham Tseng Yuen Long
    Sheung Shui
    Outlying Islands Chek Lap Kok Ma Wan
    Cheung Chau Mui Wo
    Discovery Bay Ngong Ping
    HK Disneyland Peng Chau
    Lamma Island Tai O
    Lantau Island Tung Chung


    Address of the following areas is charged residential address rate, even if it is for commercial use (All other Products)

    Hong Kong Ap Lei Chau Shek O
    Cyberport Stanley
    Deep Water Bay Tai Hang
    Happy Valley Tai Tam
    Kennedy Town The Peak
    Mid-Levels Tin Hau
    Pokfulam Wah Fu
    Repulse Bay
    Kowloon Choi Hung Sau Mau Ping
    Diamond Hill Shek Kip Mei
    Ho Man Tin Stonecutters Island
    Hung Hom Shun Lee
    Lok Fu Tsz Wan Shan
    Ma Tau Wai Wang Tau Hom
    Mei Foo Wong Tai Sin
    Ngau Chi Wan
    New Territories Clear Water Bay Science Park
    Fanling Sham Tseng
    Hang Hau So Kwan Wat
    Kam Shan Ta Kwu Ling
    Kwu Tung Sheung Shui Tai Lam
    Lau Fau Shan Tai Lam Chung
    Lion Rock Tai Mo Shan
    Lung Kwu Tan Tai Wo
    Ma Liu Shui Tai Wo Hau
    Ma On Shan Tin Shui Wai
    Ping Che Ting Kau
    Sai Kung Tiu Keng Leng
    Outlying Islands Chek Lap Kok Ma Wan
    Cheung Chau Mui Wo
    Discovery Bay Ngong Ping
    HK Disneyland Peng Chau
    Lamma Island Tai O
    Lantau Island Tung Chung

  6. Enjoy 15% off on all Prepaid Travel Data Cards and 35% off on specific travel insurance

    1. The travel insurance is provided by Sun Hung Kai Properties Insurance Ltd.
    2. Each prepaid travel data card can enjoy the offer for once only.
    3. Click here for more details of the travel insurance.
    4. Our Company and Sun Hung Kai Properties Insurance Ltd. reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
  7. Enjoy fabulous discount offers with the HK & Macau Tourist Pass when you purchase a Stored-Value SIM

    1. 10% off on Ocean Park Admission Ticket
      • Present this coupon to enjoy 10% discount on Ocean Park daytime admission ticket at Park entrance ticketing office. A maximum of 4 tickets can be purchased.
      • Not applicable for Summer Splash Night Ticket and Halloween Fest Premium Ticket.
      • This coupon can be used once only and only one coupon can be used each time. Photocopy is not accepted.
      • This offer is valid until 31 December 2017.
      • This coupon cannot be exchanged for cash or used in conjunction with other promotional offers.
      • In the event of disputes, the decision of Ocean Park shall be final.
    2. 15% off on sky100 Hong Kong Observation Deck Standard Ticket
      • This offer is valid until 31 December 2017, except for:
      • - sky100 Hong Kong Observation Deck (“sky100”) closure dates due to special events; or
        - Special timeslot or programs which require a separate admission charge; or
        - Block-out dates as announced by sky100 from time to time. The prevailing block-out dates and deck closure dates are set out in the sky100’s website and are subject to change.
      • Guests are required to present this coupon to enjoy the offer.
      • Discount Coupon can only be used once and ticket purchased with this offer is only valid on the ticket purchase date.
      • This offer cannot be used in conjunction with other ticket promotions, discounts and special arrangement on ticket price.
      • This offer and ticket are non-exchangeable, non-transferable and non-refundable either in whole or in part, for cash or for any other items.
      • Expired, damaged, modified or photocopied ticket will not be accepted. No replacement will be applied for lost ticket.
      • Children aged 11 or below with valid tickets must be accompanied by an adult aged 18 or above with a valid ticket.
      • Guests must comply with the Rules & Regulations of sky100 set out in sky100’s official website.
      • sky100 may, without prior notice and without refund or compensation, change the operating hours, close the Observation Deck or any part of it temporarily, and/or restrict the admission, due to capacity, inclement weather, special events, safety or security concerns.
      • These Terms and Conditions are subject to the interpretation of sky100 which shall be final and conclusive. In the event of dispute regarding these Terms and Conditions and all other matters relating to this offer, the decision of sky100 shall be final.
      • sky100 reserves the right to amend these Terms and Conditions or to terminate or suspend this offer at any time without any prior notice.
    3. 20% off on Madame Tussauds Hong Kong Admission Ticket
      • Present valid coupon to enjoy 20% off on regularly-priced adult admission ticket (original price HK$265) or child/senior concession ticket (original price HK$215).
      • This offer is valid till 31 December 2017.
      • Holder of this coupon is entitled to 20% off upon purchase of every regular-priced admission ticket (a maximum of 4 tickets) to Madame Tussauds Hong Kong.
      • This offer must be used at Madame Tussauds Hong Kong main entrance.
      • This offer cannot be sold, redeemed for cash and other products. Selling includes any attempt to sell this offer through any channels. This offer will be void once any of such attempt is detected regardless of result.
      • This offer cannot be used with other promotional offers.
      • Admission ticket is subject to the rules and regulations of Madame Tussauds Hong Kong.
      • Madame Tussauds Hong Kong reserves the right to terminate this offer without any prior notice.
    4. 15% off on Cotai Water Jet Ferry Ticket
      • This coupon can be used to enjoy 15% discount when purchasing Cotai First Class and Cotai Class adult full fare ticket at Cotai Water Jet ticketing office.
      • This offer is valid till 31 December 2017. All sailings must be completed on or before 31 December 2017 (Black-out period: 23 - 26 December 2017).
      • Each discount coupon may enjoy the discount of a maximum of one one-way ticket.
      • This offer applies to Cotai Water Jet City routes only. Cotai Water Jet City Route includes:
      • - Hong Kong Macau Ferry Terminal to/from Macau Taipa Ferry Terminal/ Macau Outer Harbour Ferry Terminal
        - Hong Kong China Ferry Terminal to/from Macau Taipa Ferry Terminal/ Macau Outer Harbour Ferry Terminal
      • This offer is subject to seat availability.
      • This offer cannot be used in conjunction with other offers and discounts.
      • No change, cancellation or refund is valid once ticket is issued.
      • Cotai Water Jet will not be responsible for any lost or stolen ticket and no reissuance of ferry ticket will be entertained.
      • This offer is subject to Terms & Conditions of Carriage of Passengers and Luggage.
      • Cotai Water Jet reserves the final rights to this promotion.
      • Cotai Water Jet Ticketing Counters:
      • - Hong Kong Macau Ferry Terminal (Shop 305D, Shun Tak Centre, 200 Connaught Road, Sheung Wan, HK)
        - China Ferry Terminal (Shop 1-5A, 1/F China Ferry Terminal, 33 Canton Road, Tsim Sha Tsui, Kowloon)
        - Macau Taipa Ferry Terminal (Counter 1-15, Level 2)
        - Macau Outer Harbour Ferry Terminal (Counter 30-31, Level 2)
        - The Venetian Macao (CotaiTravel, Shop2442c)
        - Sands Cotai Central (CotaiTravel, Shop1030)
        - The Parisian Macao (CotaiTravel, Shop107)
  8. Buy selected handset or accessories to earn Asia Miles

    1. Earning of Asia Miles is only applicable for purchase of selected handsets or accessories. Please click here to view all the selected items.
    2. Customers must submit the membership information within 3 months from the date of purchase, otherwise it will be forfeited.
    3. Asia Miles membership information being submitted cannot be amended or reversed.
    4. Earning of Asia Miles will be irrevocable and will not be changed or reversed.
    5. Asia Miles will be credited to the member’s account 6 to 8 weeks after the purchase date or service activation date.
    6. In case of any dispute, the decision of Asia Miles Limited and SmarTone Mobile Communications Limited is final.
    7. Other Asia Miles Limited and SmarTone Mobile Communications Limited terms and conditions apply.
  9. Latest Flagship Smartphones Accessory Combo Offers

    1. Customers can customize their own phone accessory combo by preference and purchase accessories with discounted combo price.
    2. Only selected phone accessories can be chosen in the latest Flagship Smartphones Accessory Combo, other accessory products available in the online store are excluded from this offer.
    3. For the list of promotion products for Premium iPhone Accessory Combo, please click here. As for Super Value iPhone Accessory Combo, please click here. In case of any changes, the list of products is in accordance with the above webpage content.
    4. If an item can form more than one combo set with other item(s) in the Shopping Bag, the system will automatically provide the better combo offer to Customers (for example, if a Customer put items 1, 2, 3, 4, 5 into the Shopping Bag, in which items 1, 2 and 3 can form combo set A with HK$50 savings, while item 3, 4, 5 can form combo set B with HK$100 savings, the system will choose combo set B with greater savings to the Customer. In this case, items 3, 4 and 5 will be calculated with the combo offer, while items 1 and 2 will be calculated individually based on their online listed price).
    5. If a combo item is damaged on arrival, the item can be exchanged subject to the availability of stocks. If the combo item(s) is / are out of stock, Customer will receive a full refund of the whole combo set when he / she can return all the items in the combo set.
    6. This offer cannot be used in conjunction with offers such as "Buy Smartphone Get Accessories Discount” and “Newsletter Subscription Offer".
    7. Other Asia Miles Limited and SmarTone Mobile Communications Limited terms and conditions apply.
  10. Buy Smartphones and get discount for music accessories

    1. Only B&O Play Beoplay P2 Portable Bluetooth Speaker, Apple Airpods and Onkyo E300BT In-ear Wireless Bluetooth Headphones are music accessories applicable to this offer.
    2. The discount can be used for purchasing one music accessory item per smartphone purchase.
    3. Selected smartphones include only Apple iPhone 8﹑iPhone 8 Plus, Samsung Galaxy S8, Galaxy S8+, Galaxy Note8, Sony Xperia XZ Premium, XZ1, HTC U11, LG G6+ and Onkyo GRANBEAT.
    4. This offer cannot be used in conjunction with offers such as "Buy iPhone and enjoy $100 off Apple Watch Series 3”, Buy Smartphone Get Accessories Discount” and “Newsletter Subscription Offer".
  11. Buy iPhone and enjoy $100 off Apple Watch Series 3!

    1. Only Apple iPhone 8/ 8 Plus and Apple Watch Series 3 are applicable to this offer.
    2. If customers choose to pick up iPhone at stores, the package(s) of the iPhone will be opened for checking and the iPhone will be activated.
    3. If customers decide to cancel order after enjoying this bundle discount, iPhone and Apple Watch must be cancelled together and SmarTone will proceed the cancellation and refund arrangement in accordance with company procedures.
    4. This offer cannot be used in conjunction with offers such as “Buy Smartphones and get discount for music accessories”, "Buy Smartphone Get Accessories Discount” and “Newsletter Subscription Offer".
  12. Activate a Stored-Value SIM to enjoy 1-day unlimited data for Free

    1. The promotion is valid till 31 December 2017.
    2. SmarTone reserves the right of final decision of the offer and may change the terms and conditions without prior notice.
    3. $48 Broadband & Voice Stored-Value SIM:
      • HK$24 bonus will be credited to the SIM card upon card activation for local data charge deduction. With the HK$24 bonus, customers can enjoy local data usage for the rest of the day till 23:59.
      • Under FUP (Fair Usage Policy), when the data usage is calculated within a month from the first day of the bill cycle reaches fair usage level of 5GB, data service continues without speed throttling or data capping, but access to network resources will be given lower priority and data service experience may be affected.
    4. $98 Broadband & Voice Stored-Value SIM:
      • HK$24 bonus will be credited to the SIM card upon card activation for local data charge deduction. With the HK$24 bonus, customers can press *111*201# SEND to enjoy 1-day Always-On Data Pack.
      • Under FUP (Fair Usage Policy), when the data usage within a month, calculated from the first day of the billing cycle, reaches the fair usage level of 5GB, the data service will continue at a speed up to 384kbps.
  13. The above promotional offers from SmarTone Online Store may be different from those offered at SmarTone stores.

  14. Our Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.