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SmarTone Online Store - Terms and Conditions

This Agreement contains the terms and conditions that apply to your browsing or purchase of Products or booking an appointment of Services through our SmarTone Online Store. You acknowledge that you are fully aware of the contents of these terms and conditions and the Terms and Conditions for Promotional Offers (if applicable), and you agree to be bound by and accept these terms and conditions and those set out in our website(www.smartone.com).

We may periodically amend these terms and conditions. As you are bound by these terms and conditions, please review this page and www.smartone.com periodically.

  1. Definitions

    1. "Agreement" means an agreement made between the Company and the Customer containing these terms and conditions.
    2. "Customer" means a person who places orders for purchase of Products or books an appointment of Services through the Online Store or accesses to the Online Store.
    3. "Hong Kong" means the Hong Kong Special Administrative Region of the People’s Republic of China.
    4. "My Wallet" means the wallet function of the Customer’s Online Store account which contain Store Credit.
    5. "Online Order Form" means the electronic application form completed by the Customer at the time of purchasing the Products or booking an appointment of Services.
    6. "Online Store" means shop.smartone.com and any associate web pages linked to it.
    7. "Order" means an order for the purchase of Products and/or booking for an appointment of the Services.
    8. "Product" means product(s) offered for sale through the Online Store and/or premium(s) associated with purchase of Product.
    9. "Refund" means refund of credit to the Customer’s credit card, AliPayHK wallet and/or refund of Store Credit to the Customer’s My Wallet.
    10. "Restocking Fee" means the fee charged by the Company under the following circumstances:
      1. when the Customer applies for an Order cancellation;
      2. when the Customer fails to pick up the Product after the expiry of the 14 days collection period whereby the Order will be automatically cancelled; or
      3. unsuccessful delivery of the Product to the Customer due to the Customer’s fault (e.g. the Customer has provided incorrect delivery address) whereby the Order will be automatically cancelled.
    11. "Service" means the service(s) offered through the Online Store.
    12. "Store Credit" means the credit stored in My Wallet that can be used to pay the amount of transaction when placing Orders at the Online Store.
    13. "Supplier" means the third party supplier of the Product / Service.
    14. "Supplier Warranty" means a warranty provided by the Supplier for a Product / Service.
    15. "The Company" means SmarTone Mobile Communications Limited.

  2. Acceptance of Orders

    1. All Orders of the Product / Service placed by the Customer shall be subject to acceptance by the Company. The Company has the right to refuse to accept or reject any Order for the Product / Service in the Online Store without giving prior notice to the Customer.
    2. The acceptance of Orders is subject to the availability of stocks. In case of shortage of the Products, the Company may allocate sales and deliveries at its sole discretion.
    3. The Company will only accept Orders for delivery of Products / Services in Hong Kong.
    4. There is a limit of no more than 5 handsets or no more than 15 Products in the shopping bag for each purchase.
    5. Each credit card has an expenditure limit of HK$50,000 per calendar month.
    6. The Customer must satisfy the following requirements before making any purchases in the Online Store:
      1. age 18 or above;
      2. be able to provide valid and correct personal and payment data on the Online Order Form, including but not limited to Customer’s email address, billing address, delivery address, name, contact telephone number, billing information, and other information required by the Online Store.
      3. Each AliPayHK wallet has an expenditure limit of HK$15,000 per calendar month.
    7. The Company will not be held liable for any loss or damages as a direct or indirect result of any of the following circumstances:
      1. the Customer information has been seen or obtained through other means by a third person when the Customer is making online payment due to his or her negligence or omission;
      2. the Customer fails to provide complete, correct, or accurate information during the online payment process;
      3. other reasons related to the specified payment method; or
      4. other reasons related to the devices or the browsers used by the Customer.

  3. Online Store Account

    1. Each Customer can only register one Online Store account.
    2. The Customer must keep the username and password confidential.
    3. If the Customer has any Store Credit in his/her account, the Store Credit will be forfeited under the following circumstances:
      1. the Store Credit has expired;
      2. the Customer has changed his/her account for whatever reasons;
      3. the Customer’s account has been terminated.
    4. Any Store Credit in the Customer’s account cannot be transferred to another account.
    5. Customer can write a product review after login. The customer reviews have no relation with the company and do not represent the company's stand.The company reserves the right to publish or remove your review at its sole discretion without further notice.
    6. The Company reserves the right not to deliver the Product to a specific address, even if it is a Hong Kong address. Three to seven extra working days are needed for order delivery to outlying islands and remote areas. Additional delivery time will be required during festive seasons and public holidays. The exact delivery time depends on the dispatching schedule from the courier company.

  4. Price and Payment

    1. Payment shall be made by credit card (Visa / MasterCard / American Express), AliPayHK and/or Store Credit or any other method(s) specified by the Company from time to time. Virtual credit card is not accepted.
    2. The Customer can pay for the Product / Service using the Store Credit in the Customer’s My Wallet. If the Store Credit in the Customer’s My Wallet cannot completely offset the total amount of an Order at checkout, the Customer must pay for the Product / Service by a valid credit card or AliPayHK.
    3. Any Store Credit that can partially or fully pay the total amount of an Order will be deducted automatically to offset the amount of transaction during the checkout process. Unused amount of Store Credit (if any) can be used for future transactions of an Order before its expiry date. A confirmation will be sent to the Customer when the Order is placed successfully.
    4. When the Customer uses the credit card for payment, the Customer must input the valid credit card information to proceed to payment. The Company will verify the validity of the credit card with its issuer and will then send a confirmation to the Customer if the credit card transaction payment is accepted. The credit card will be charged when the Order confirmation is sent to the Customer.
    5. For handset pre-order and/or booking an appointment for Services, the Customer must always pay for the Product / Service by a valid credit card or AliPayHK.
    6. The Customer shall bear the price differences due to exchange rate and / or any other charges incurred for whatever reasons by the credit card issuer for all transactions.
    7. All prices are quoted in Hong Kong Dollars unless otherwise specified explicitly. The Company can adjust such prices immediately at any time at its absolute sole discretion without giving prior notice to the Customer.
    8. The price displayed in the Online Store is for reference only. The specific price offers that the Customer can enjoy will depend on the terms and conditions contained in the Customer’s existing contract with the Company and the offers that the Customer has already enjoyed or may enjoy.
    9. The Company will use its reasonable endeavours to ensure, but cannot guarantee, that the prices stated in the Online Store are accurate. The Company reserves the right to correct any errors. If it is found that the price of any Product / Service ordered by the Customer is incorrect, the Company will notify the Customer as soon as possible. In such case, the Customer can choose to:
      1. reconfirm the Order;
      2. cancel the Order; or
      3. if the Customer cannot be contacted, the Company will treat this as a cancelled Order and provide refund in accordance to the "Cancellation and Refund for Purchased Product" policy.
      The Company will not charge the Customer the Restocking Fee for the above situations.
    10. The Online Store payment system will generate Order / Booking Number for every successful payment transaction. If, for whatever reason (including without limitation, a failure of the Online Store payment system or of the Customer’s own computer system or the Customer decides to go to another site on the Internet or to close the browser during payment), an Order / Booking Number is not presented within a reasonable period of time after the Customer has duly submitted all the necessary particulars, the Customer should contact the Company to confirm whether or not the payment has been successfully completed.

  5. Appointment, Delivery, and Pickup Services

    1. Various additional Services are available for order on the Online Store, including:
      1. pickup of Product at the Company’s stores by the Customer;
      2. appointment for subscribing a handset bundled plan by the Customer at the Company’s stores;
      3. appointment for service plan enquiry at the Company’s stores; and/or
      4. arrangement of delivery of Product by the Company to the address specified by the Customer.
    2. All dates quoted by the Company for pickup / delivery of Product are estimates only.
    3. The Company shall not be liable if delivery or pickup of the Product is delayed or unsuccessful, due to, including without limitation any of the following reasons:
      1. incorrect information provided by the Customer (for example, incorrect delivery address or contact information);
      2. no one is available to receive the Product when the Product is delivered;
      3. fault due to third party courier; or
      4. other circumstances that are beyond the reasonable control of the Company.
    4. The Company reserves the right not to deliver the Product to a specific address, even if it is a Hong Kong address. Three to seven extra working days are needed for order delivery to outlying islands and remote areas. The exact delivery time depends on the dispatching schedule from the courier company.
    5. Unless otherwise specified, the Customer is required to pay a specified delivery fee for delivery of the Product to the address specified by the Customer. The exact delivery fee will be subject to the designated address provided by the Customer and the delivery fee may vary from time to time.
    6. Customer may be required to pay an additional delivery fee if the Customer did not provide the correct delivery address.
    7. For appointment of service on handset bundled plan subscription, the Customer is required to pay a deposit fee ("Deposit") to secure the booking. The Deposit is refundable in accordance to the "Cancellation of Appointment" policy set by the Company.
    8. For store pickup, the Company will not accept any changes to the store selected for pickup once the Order has been confirmed.
    9. For pickup of Product in store, the Customer or the person authorised by the Customer for pickup is required to open the package(s) and check all Product(s) before signing the official receipt. No return or refund will be made after the signing of the official receipt.
    10. The Company reserves the right to revise any terms of the delivery service (including but not limited to the covered areas for delivery and the delivery fee) from time to time without prior notice.
    11. The Company will not accept any changes to the delivery method (delivery or store pickup) once the Order has been confirmed.

  6. Risk of Loss or Damage

    1. Any title, right, or risk in the Product shall transfer to the Customer upon the physical delivery of the Product to the address identified by the Customer in the Online Order Form, regardless whether the Customer is the designated recipient of the delivery. Notwithstanding the foregoing, title of the Product / Service which are software products shall remain with the applicable owner(s) / licensor(s).

  7. Change of Order and Exchange of Product / Service Plan / Service

    1. Once the Order has been confirmed, no changes to the Product(s) / Service Plan(s) and the associated item(s) / Service(s) and their quantity will be accepted.
    2. A request for exchange is only accepted for delivered Product(s) or item(s) associated with the Service Plan that is/are damaged on arrival only (“Damaged Product”). The exchange request is valid for 7 days after the successful delivery date.
    3. Exchange will not be provided for Damaged Product(s)or item(s) associated with the Service Plan where damage is due to (1) undue wear and tear; (2) negligence, omission or mishandling of the products; or (3) alteration or repair made without the authorisation of the Company.
    4. If the Damaged Product / item associated with the Service Plan is a smartphone, exchange is only available to a smartphone that can be powered on and has its IMEI clearly shown.
    5. The Customer must present the Damaged Product(s) / item(s) associated with the Service Plan in full package together with the official receipt at the Company’s stores to request exchange (not applicable if the Damaged Product / item associated with the Service Plan is a Prepaid SIM card or a voucher). The Company has the sole discretion to provide exchange or refund.
    6. Any delivery fee and / or gift-wrapping fee associated with the Order will not be refunded.
    7. For any problems of the Product(s) purchased on the Online Store or item(s) associated with the Service Plan identified after the package was opened, the Customer shall bring the relevant receipt(s) to the designated suppliers' repair centres for replacement or repair.
    8. The Company shall have the right to make final decision on the quality of the Product(s) / item(s) associated with the Service Plan and their eligibility for exchange.

  8. Cancellation of Appointment

    1. Customer can only apply for cancellation on or before the appointment date at the selected store or through hotline. If the cancellation is accepted, full refund of the deposit (if any) for the appointment will be made to Customer.
    2. If the Customer fails to collect the product(s) at the selected store on or before the appointment date and has not applied to cancel the appointment, the deposit (if any) will be forfeited.
    3. Cancellation of appointment is only available for Hong Kong customers.

  9. Cancellation and Refund for Purchased Product

    1. Request for cancellation is applicable for (1) Product that has been or will be arranged for delivery, (2) Product already delivered to the Customer or (3) store pickup of product provided the Customer has not signed the official receipt.
    2. Cancellation of the Product will only be accepted under the following conditions:
      1. the package of the Product has not been opened;
      2. the product is not under special promotion (including but not limited to super deal, combo set, etc.);
      3. the product is not an accessory purchased in an order with discount from "Newsletter Subscription Offer" or under "Buy Handset Get Accessories Discount" offer;
      4. the product is neither an iPhone, Apple Watch, Apple AirPods, Xiaomi smartphone, prepaid travel data card, stored-value SIM nor recharge voucher.
    3. The Customer can make a request for cancellation (1) before the pick-up deadline and before signing the official receipt in store; or (2) by returning the purchased product in full package together with the official receipt to the Company’s stores within 7 days (counted from successful delivery date).
    4. If the Customer does not pick up the order by the pick-up deadline or if the product cannot be successfully delivered for whatever reasons, the Company will handle the order as if it is a cancelled order. The Company may forfeit the cancelled item(s).
    5. If the cancellation is accepted, the Company will arrange refund to the Customer in approximately 7 working days.
    6. For any order for the purchase of products that is fully paid by Store Credit, the refund will be credited to the Customer’s My Wallet in the form of Store Credit. The refund is non-transferable and non-redeemable for cash.
    7. For any Order for the purchase of Products that is partially paid by Store Credit and the remaining amount by credit card or AliPayHK, the arrangement for Refund will be as follows:
      1. Store Credit will be credited back to the Customer’s My Wallet. The remaining balance of the payment by credit card or AliPayHK will be credited back to the Customer’s credit card account or AliPayHK wallet. All Refunds are non-transferable and non-redeemable for cash.
    8. Any amount paid to settle the SmarTone Screen Replace™ service will be fully refunded.
    9. Cancellation or refund may not be applicable to an Order or item(s) of an Order that has enjoyed certain promotional offers. Please refer to the Terms and Conditions for Promotional Offers for more details.
    10. Under no circumstances will the gift wrapping and / or delivery fee be refunded.

  10. Warranty

    1. The information sheet of the Products may indicate that there is a Supplier Warranty.
    2. Where a Supplier Warranty applies to the Product, the Customer shall send the Product or parts thereof directly to the relevant Supplier for repair or replacement in accordance with the terms of the Supplier Warranty. The Company shall not be liable for any Product related liabilities that are caused by the Supplier's error, negligence, or omission. All Product related liabilities shall be solely borne by the Suppliers.
    3. All express or implied warranties, representations or statements relating to the Product or Service which are not contained in this Agreement are excluded.
    4. The warranty period of the Product and accessories shall start from the date of purchase. The warranty shall continue notwithstanding any transfer of ownership of the Product/accessory item.
    5. The Customer's sole and exclusive remedy during the warranty period shall be limited to repair or replacement.
    6. The warranty will be rendered invalid if the defective Product or accessory item or any part thereof is caused by (1) undue wear and tear, (2) negligence, omission or mishandling of the Product or accessory item; or (3) alteration or repair made without the authorisation of the Company. The Company may at the Customer's request carry out the repair or replacement work not covered by the warranty but subject to the Customer paying the Company's prevailing charges (which are subject to change from time to time) for such services.

  11. Intellectual Property Rights

    1. All software and contents (defined here as any texts, audios, music, images, photos and pictures, or any contents containing the above) of the Online Store are the Company's intellectual property works and hence are protected by intellectual property rights, copyrights laws, and international conventions. The website of the Online Store is for personal use only and not for commercial use. Content of the website can be used only when the explicit authorisation of the Company and/or its third party licensor is obtained. Without the consent or authorisation of the Company, no content of the website can be published in print or online media, reproduced, sold, or licensed. Any unauthorised act may result in civil liabilities or criminal sanctions.

  12. Waiver

    1. Failure of the Company to insist upon strict performance of any provisions hereof shall not be deemed a waiver of its rights and remedies. If any provision of this Agreement is deemed by a court to be unenforceable, the remainder shall stay in effect.

  13. Governing Laws

    1. This Agreement will be construed in accordance with the laws of Hong Kong and the parties agree to the exclusive jurisdiction of the Hong Kong courts in the event of any dispute.

  14. Supplier License

    1. Any software or other intellectual property rights of a third party Supplier in the Product / Service are subject to the terms and conditions of such third party Supplier ("Supplier Licence"). The Customer shall abide by the terms and conditions of the Supplier License and the Company will not be liable or responsible for any costs or damages relating to the use or breach of the terms and conditions of the Supplier License. For the purpose of this clause, "Intellectual Property Rights" means all copyright, design rights, trademarks and other intellectual property rights (whether registered or unregistered and all applications for the same) comprised in the third party supplied Product / Service.

  15. Entire Understanding

    1. This Agreement embodies the entire understanding between the parties relating to the Product / Service and there are no promises, terms, conditions or obligations, oral or written expressed or implied other than those contained in this Agreement. No amendment or variation of any provision contained in this Agreement by the Customer will be effective unless it is in writing and signed by a duly authorised representative of the Company. The Company reserves the right to amend these terms and conditions from time to time without prior notice.

  16. Third Party Content

    1. The Online Store may contain contents contributed by any parties other than the Company ("Third Parties"). To facilitate access to information provided by or through Third Parties, the Company may provide or assist in providing links to external websites or resources for the Customer to access to at the Customer's sole discretion. The Company states that it has not approved or endorsed the contents contributed by Third Parties in the Online Store or any external websites linked to it.
    2. The provision of any such contents or links to external websites shall not constitute any form of co-operation or affiliation with the Company with any such Third Parties or external websites.
    3. When the Customer chooses to enter any of the linked external websites, the Company shall not be responsible to the Customer and/or any party, directly or indirectly, for (including without limitation, to):
      1. the privacy practices of such external websites;
      2. the availability of such external websites or resources, and any contents, advertisings, products, materials, goods, services or otherwise on or available from such websites or resources; and
      3. any loss, destruction, or damage (including without limitation to accidental or consequential loss, destruction or damage) caused or alleged to be caused by or in connection with use of or in reliance on any such contents, advertisings, products, materials, goods, services or otherwise available on or through any such websites or resources.

  17. Limit of Liability

    1. The Company excludes all liability or responsibility for any cost, claim, damage or loss to the Customer or any person whether direct or indirect of any kind including loss of revenue, loss of profits or any consequential loss in contract, tort or under any statue or otherwise (including negligence arising out of or in any way related to this Agreement). Save that nothing herein shall limit the liability of the Company for death or personal injury arising from its negligence.
    2. The Company will use its reasonable endeavours to ensure that the contents and Product / Service descriptions in the Online Store are accurate and complete but cannot guarantee that all the contents and Product / Service descriptions are accurate, complete, updated and free of error. The Company shall not be liable for any errors of information posted in the Online Store. The Company shall have the right to, from time to time, modify or correct any errors or omissions in the Online Store or in any product sales materials, quotations, orders or other materials without incurring any liability.
    3. Price of a Product and the savings under different promotional offer may vary. The Company does not guarantee that the price shown in shopping bag of the Online Store is the best price that the Customer can get for the Product.
    4. Any items in product photos but not stated in "In the Package" are for illustration only and must be purchased separately.
    5. Colour and photo of Products displayed on Online Store are for reference only.
    6. The stock of premiums associated with purchase of Product will be subject to availability and will be given on a first come first served basis.
    7. The Company shall not be held liable for any delay or failure in its performance or any breach of contract which was directly or indirectly caused by any of the following reasons: acts of God, fire, flood, accident, riot, war, terrorist attack, government intervention, trade embargo, strike, labor dispute, equipment failure (including without limitation, Internet access failure) or other factors beyond the reasonable control of the Company.
    8. The Company does not guarantee that the servers of or providing support to the Online Store do not contain viruses or other harmful components. Customers must ensure that they adequately protect themselves and any of their equipment, software, and data by taking appropriate steps such as using up-to-date antivirus and firewall software.
    9. The Company reserves the right to modify and revise all terms and conditions herein contained from time to time without prior notice.
    10. If the Online Store becomes unavailable for use at any time or a period of time for whatever reasons, the Company shall in no circumstances be liable.
    11. In case of disputes, the decision made by the Company shall be final and conclusive.

  18. Governing Version

    1. In the event of any discrepancy between the English and Chinese versions of the above terms and conditions, the English version shall prevail.


Terms and Conditions for Promotional Offers

  1. Newsletter Subscription Offer

    1. Any Customer who subscribes to the Online Store newsletter for the first time will receive a promotion code through email, offering a HK$100 discount when spending HK$500 or above on accessories in a single transaction.
    2. Customers must enter the promotion code in the Shopping Bag before checking out. The HK$100 discount will be shown in the Shopping Bag upon checking out.
    3. The promotion code is valid for 90 days, counting from the date of subscription to the newsletter.
    4. Any accessories purchased in an order with this offer cannot be cancelled, returned or refunded.
    5. Each Customer account is entitled to this offer once. This offer is non-transferable and non-redeemable for cash.
    6. This offer is not applicable to super deal items/ all Apple products.
    7. This offer cannot be used in conjunction with offers such as "Combo Offer".

  2. SmarTone Screen Replace™

    1. Enjoy 12 months SmarTone Screen Replace™ or Upgraded Back-to-Front SmarTone Screen Replace™ for free upon any purchase of designated smartphones or wearable devices.
    2. Customers may also get up to 24 months SmarTone Screen Replace™ or upgrade to Upgraded Back-to-Front SmarTone Screen Replace™ (additional fees apply, designated smartphones only):
      • HK$350 - extend to 24 months
      • HK$350 - upgrade to 12 months front screen and / or back cover replace (with up to 1 reimbursements)
      • HK$450 - extend to 24 months and get an extra 1 screen replacement (with up to 2 reimbursements)
      • HK$550 - extend to 24 months and upgrade to front screen and / or back cover replace (with up to 1 reimbursements)
      • HK$650 - extend to 24 months and upgrade to front screen and / or back cover replace (with up to 2 reimbursements)
    3. Customers are required to take the purchased device to the handset manufacturer(s) and/or its Authorised Repair Centre(s) in Hong Kong for repair or replacement. The form and the official receipt must be filed with the Company in Hong Kong stores within 14 days after the completion of the repair or replacement.
    4. The Company has the absolute and final right to approve or reject the Reimbursement according to the submitted information. The approved Reimbursement will be settled by cheque and will be sent to the Customer’s registered Hong Kong address provided by the Customer or bank-in to the Hong Kong bank account provided by the Customer.
    5. Subject to relevant terms and conditions. For details of iPhone SmarTone Screen Replace™ please refer to T&C-V100, designated wearable devices please refer to T&C-V122, other smartphones please refer to T&C-V133.

  3. SmarTone Selected Customer Price

    1. Existing SmarTone customers are required to sign up for a 12-month Fixed Term Sales and Services Agreement to enjoy Selected Customer Price to purchase a designated handset.
    2. The 12-month Fixed Term Sales and Services Agreement will be effective in parallel with the existing mobile service plan contract (if any).
    3. Customer is entitled 5 quotas to purchase a designated handset at the Selected Customer Price during the 12-month Fixed Term Sales and Services Agreement.
    4. Customer can purchase one selected handset at Selected Customer Price per each order. If customer would like to purchase more than one handset, please check out separately.
    5. Subject to relevant terms and conditions. Please refers to for T&C-D233 more details.

  4. SmarTone Existing Customer Price

    1. Existing SmarTone customers are required to sign up for a 6-month Fixed Term Sales and Services Agreement to enjoy Existing Customer Price to purchase a designated handset.
    2. The 6-month Fixed Term Sales and Services Agreement will be effective in parallel with the existing mobile service plan contract (if any).
    3. Customer is entitled 2 quotas to purchase a designated handset at the Existing Customer Price during the 6-month Fixed Term Sales and Services Agreement.
    4. Customer can purchase one selected handset at Existing Customer Price per each order. If customer would like to purchase more than one handset, please check out separately.
    5. Subject to relevant terms and conditions. Please refers to for T&C-D210 more details.

  5. Super Deal Items

    1. Super deal items cannot be cancelled, returned or refunded except for super deal items that are damaged on arrival. The Company has the sole discretion to provide refund or exchange for the damaged super deal item.
    2. Offers such as "Newsletter Subscription Offer" and “Combo Offer” are not applicable to super deal items.

  6. Free Delivery

    1. Free delivery for:
      • any purchase with a total amount of HK$500 or above (excluding any spending on gift wrapping and premiums, for example 24 months SmarTone Screen Replace™)
    2. Free delivery applies only to commercial addresses in Hong Kong (excluding residential address, outlying islands and remote areas).
    3. Addresses that are charged at residential rate are shown below, even if it is for commercial use

    Hong Kong Ap Lei Chau Shek O
    Cyberport Stanley
    Deep Water Bay Tai Hang
    Happy Valley Tai Tam
    Kennedy Town The Peak
    Mid-Levels Tin Hau
    Pokfulam Wah Fu
    Repulse Bay Sham Wan
    Heng Fa Chuen Chung Hom Kok
    Kowloon Choi Hung Sau Mau Ping
    Diamond Hill Shek Kip Mei
    Ho Man Tin Stonecutters Island
    Hung Hom Shun Lee
    Lok Fu Tsz Wan Shan
    Ma Tau Wai Wang Tau Hom
    Mei Foo Wong Tai Sin
    Ngau Chi Wan Kowloon City
    Austin Kowloon Tong
    New Territories Clear Water Bay Science Park
    Fanling Sham Tseng
    Hang Hau So Kwan Wat
    Kam Shan Ta Kwu Ling
    Kwu Tung Sheung Shui Tai Lam
    Lau Fau Shan Tai Lam Chung
    Lion Rock Tai Mo Shan
    Lung Kwu Tan Tai Wo
    Ma Liu Shui Tai Wo Hau
    Ma On Shan Tin Shui Wai
    Ping Che Ting Kau
    Sai Kung Tiu Keng Leng
    Tseung Kwan O Tsing Yi
    Ma On Shan Sha Tin
    Tai Po Lok Ma Chau
    Kam Sheung Road Sheung Shui
    Yuen Long Tuen Mun
    Outlying Islands Chek Lap Kok Ma Wan
    Cheung Chau Mui Wo
    Discovery Bay Ngong Ping
    HK Disneyland Peng Chau
    Lamma Island Tai O
    Lantau Island Tung Chung

  7. Latest Flagship Smartphones Accessory Combo Offers

    1. Customers can customize their own phone accessory combo by preference and purchase accessories with discounted combo price.
    2. Only selected phone accessories can be chosen in the latest Flagship Smartphones Accessory Combo, other accessory products available in the online store are excluded from this offer.
    3. For the list of promotion products for the accessory combos, please click here. In case of any changes, the list of products is in accordance with the above webpage content.
    4. If an item can form more than one combo set with other item(s) in the Shopping Bag, the system will automatically provide the better combo offer to Customers (for example, if a Customer put items 1, 2, 3, 4, 5 into the Shopping Bag, in which items 1, 2 and 3 can form combo set A with HK$50 savings, while item 3, 4, 5 can form combo set B with HK$100 savings, the system will choose combo set B with greater savings to the Customer. In this case, items 3, 4 and 5 will be calculated with the combo offer, while items 1 and 2 will be calculated individually based on their online listed price).
    5. If a combo item is damaged on arrival, the item can be exchanged subject to the availability of stocks. If the combo item(s) is / are out of stock, Customer will receive a full refund of the whole combo set when he / she can return all the items in the combo set.
    6. This offer cannot be used in conjunction with offers such as "Newsletter Subscription Offer" and “Super Deal” Items.

  8. PriorityPlus™ members discount on accessories

    1. PriorityPlus™ Premium / PriorityPlus™ members of SmarTone Plus can enjoy 15% accessories discount at recommended retail price.
    2. This offer cannot be used to purchase Apple Watch and other specified items.
    3. This offer cannot be used in conjunction with offers, including but not limited to "Newsletter Subscription Offer", "Combo Offer", "Super Deal” items and Free Gift Offer, etc.
    4. The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
    5. Subject to relevant terms and conditions. Please refers to T&C-SmarTonePlus for more details about SmarTone PriorityPlus™ Premium / PriorityPlus™ membership.

  9. Citi Pay with Points

    1. Citi Pay with Points Redemption Service ("Service") applies to Principal Cardholders ("Eligible Cardholders") of Citi Classic Card, Citi Gold Card, Citi Rewards Card, Citi PremierMiles Card, Citi Prestige Card, and Citi Ultima Card issued by Citibank (Hong Kong) Limited ("Citibank") ("Eligible Cards").
    2. This Service is applicable to the Single Net Transaction (as defined in Clause 3 below) Cardholders made at SmarTone Online Store with a credit card issued by Citibank ("Eligible Transaction").
    3. A "Single Net Transaction" applies to the final amount of a single transaction after deduction of all applicable discounts, reductions and value of cash vouchers. Unposted/ cancelled/ refunded/ falsified/ unauthorized transactions are excluded.
    4. To enjoy this Service, Cardholders must verify their identity by providing the last 4 digits of their Eligible Cards and their mobile number that has been registered with Citibank, as per Citibank’s last updated record, to receive a One-Time Password, and the identity verification will be confirmed upon the One-Time Password is correctly entered. Eligible Cardholders can select the amount to redeem with Citi Points ("Points") and complete the redemption under the Service. If the Eligible Card account provided by the Eligible Cardholder is not a credit card account for effecting the Eligible Transaction, the redemption amount will be posted to the Eligible Card account provided by the Cardholder according to Clause 6 as a statement credit, which can be used for offsetting the purchases other than the Eligible Transaction.
    5. The Service is valid immediately after performing the Eligible Transaction. In any case Cardholders exit from SmarTone Online Store voluntarily or involuntarily including but not limited to network disconnection, technical device malfunction or unexpected outage on SmarTone Online Store, during any of the steps illustrated under Clause 4 above, Cardholders will not be eligible to enjoy the Service and will require to make another Eligible Transaction at SmarTone Online Store to enjoy the Service.
    6. The amount of Points redeemed for statement credits to offset Eligible Transaction will be deducted from Eligible Card account. Cardholders may redeem up to Eligible Transaction amount in full with Points or available Points at Eligible Card account (whichever is lower). Cardholders must redeem a minimum amount, which is subject to the minimum required Points shown in the Citi Pay with Points page under SmarTone Online Store for each redemption. Statement credits will be posted to Eligible Cardholders’ Card Account within 7 calendar days of redemption.
    7. The redemption rate varies by credit card types and may change from time to time. The exact redemption amount and points required are based on the display at the Citi Pay with Points page under SmarTone Online Store at the time of redemption.
    8. Cardholders must promptly update Citibank of any change to mobile phone number. Citibank shall not be liable to any Cardholders or anyone else for any losses or damages arising from the Service.
    9. The Service cannot be cancelled, returned, exchanged or traded for cash or other promotion.
    10. If under any circumstances Eligible Cardholders return or cancel the Eligible Transaction, any associated statement credit will remain on Eligible Cardholders’ Card Account and Points will not be returned.
    11. Unless otherwise specified, Terms and Conditions of the Citi ThankYouSM Rewards Program apply. For details, please visit www.citirewards.com/cms/sites/globalrewards-hk-eng/terms-and-conditions.page.
    12. SmarTone reserves the right of final decision on any disputes regarding the usage of this offer.

  10. Christmas Wish

    1. This promotion is valid from 9 Dec 2020 to 28 Dec 2020 (23:59).
    2. Selected Products up to 50% off.
    3. During the promotion period, enter promo code: 2020XMAS to enjoy up to $500 Off on Nokia 8.3 5G/OPPO Reno4 Z 5G/LEGO products.
    4. This offer cannot be used in conjunction with offers such as "Newsletter Subscription Offer".
    5. Discounted items cannot be cancelled, returned or refunded except for the items that are damaged on arrival. The Company has the sole discretion to provide refund or exchange for the damaged items.
    6. Discounted items available on a first-come, first-serve basis, while stocks last. Please check out our notification on SmarTone online store for the stock status.
    7. During the promotional period, customers who make a single purchase order with 2 items or above and over HK$600 (Exclude iPhone, Airpods, Apple Watch) can receive a HK$100 Online Store accessories coupon (Coupon A).
    8. During the promotional period, customers who make a single purchase order with 2 items or above and over HK$1000 (Exclude iPhone, Airpods, Apple Watch) can receive a HK$250 Online Store accessories coupon (Coupon B).
    9. The total single purchase order amount will be calculated based on the net spending of an order, i.e. after any discounts and offers, such as the “Newsletter Subscription Offer”, “Buy Smartphone Get Accessories Discount” and any use of the Online Store cash coupons. Any gift wrapping and delivery fees will also be excluded.
    10. Customer can get one coupon for each single purchase order (If purchase order amount is eligible to enjoy Coupon B, then no further Coupon A will be offered).
    11. Customers eligible for the Coupon will receive an email notifying him / her for the reward of Coupon on or before 14 Jan 2021. The email will be sent to his / her email address provided for account creation.
    12. The Coupon A is valid till 28 Feb 2021. Accessories coupon offers of HK$100 discount can be used on order with net spending of HK$350 or above on accessories in a single transaction. The Coupon is not valid for use on any Super Deal products and any Apple products. Offers including but not limited to "Newsletter Subscription Offer" cannot be used together with the Coupon. The use of the Coupon will be subject to relevant terms and conditions.
    13. The Coupon B is valid till 28 Feb 2021. Accessories coupon offers of HK$250 discount can be used on order with net spending of HK$800 or above on accessories in a single transaction. The Coupon is not valid for use on any Super Deal products and any Apple products. Offers including but not limited to "Newsletter Subscription Offer" cannot be used together with the Coupon. The use of the Coupon will be subject to relevant terms and conditions.
    14. The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.

  11. Extra The Point Bonus Points for Samsung Handsets or Accessories

    1. From now till 30 April 2021, upon purchase of Samsung handset/accessories, SmarTone mobile service plan users (“Users”), who successfully activating the “Auto-earn The Point Bonus Points” function, can earn 1 additional The Point bonus point for every HK$1 spent at all SmarTone stores (i.e 3 The Point bonus points can be earned for every HK$1 spent at SHKP Mall SmarTone stores), and 2 additional The Point bonus points for every HK$1 spent at SmarTone Online Store (subject to the checkout platform, applicable to any spending receipt amount equivalent to or higher than HK$1, while any amount under HK$1 will not be counted.) System will automatically transfer and provide related spending receipt details and mobile phone number of Users to The Point for bonus point registration. Eligible receipts include the receipts paid by cash. For installment payment, the full amount listed on the merchant’s machine-printed receipt will be counted towards redemption. For deposit payment and corresponding balance payment, the amount listed on the respective merchant’s machine-printed receipts will be counted towards redemption. The following spending amount not eligible to register for bonus points of The Point, including but not limited to value-added services (which include Apple Care and SmarTone Screen Replace), telecommunication fees, monthly fee, handset prepayment, purchase of prepaid cards/calling cards, fines, compensation , trade-in transactions or product redemptions, rebate and use of gift certificates, cash coupons, eCoupons, SHKP Mall Gift Certificates and SHKP Mall e-Gift Certificates.
    2. For SmarTone Online Store purchases, SmarTone mobile service plan users must use their SmarTone Mobile number to log in to their Online Store account prior to check-out, and input the same mobile number in the order’s “Contact Information” in order to earn The Point bonus points.
    3. Each machine-printed receipt and corresponding electronic payment slip can only be used for The Point bonus point registration once. Any duplicate bonus point registration in The Point account will not be accepted.
    4. The Point bonus points will be credited to The Point account of the User automatically within 30 working days after receipt approval.
    5. If User requests for a refund (full or partial) of transaction in SmarTone stores or SmarTone Online Store, The Point bonus points will not be credited to The Point account of the User; or The Point bonus points that are credited will be automatically deducted from the point balance of The Point account of the Member.
    6. In case of fraud or abuse case, Sun Hung Kai Real Estate Agency Limited, SmarTone Mobile Communications Limited and S Rewards Limited reserve the right to forfeit or deduct the bonus points that are credited without any prior notice.
    7. In case of disputes, the decision of Sun Hung Kai Real Estate Agency Limited, SmarTone Mobile Communications Limited and S Rewards Limited shall be final and conclusive.
    8. Other terms and conditions in “Spend HK$1 on handsets or accessories to get 2 Free Points” apply. If there is any inconsistency, the terms and conditions in “Extra The Point Bonus Points for Samsung Handsets or Accessories” of this session shall prevail.

  12. 5th Anniversary Party

    1. This promotion is valid from 19 Mar 2021 to 7 Apr 2021 (23:59).
    2. Selected Products up to 50% off.
    3. This offer cannot be used in conjunction with offers such as "Newsletter Subscription Offer".
    4. Discounted items cannot be cancelled, returned or refunded except for the items that are damaged on arrival. The Company has the sole discretion to provide refund or exchange for the damaged items.
    5. Discounted items available on a first-come, first-serve basis, while stocks last. Please check out our notification on SmarTone online store for the stock status.
    6. During the promotional period, customers who make a single purchase order on accessories over $200 (Excludes all Apple brand products and Super Deal products) and enter Promo code “SURPRISE21” to get a Free REUNROM Hand Sanitizer Gel (250ml). customer need to add the free gift into the shopping bag before checkout (The value of the Hand Sanitizer Gel as free gift will not be counted into the minimum $200 spending amount).
    7. The total single purchase order amount will be calculated based on the net spending of an order, i.e. after any discounts and offers, such as the “Newsletter Subscription Offer”, “Buy Smartphone Get Accessories Discount” and any use of the Online Store cash coupons. Any gift wrapping and delivery fees will also be excluded.
    8. The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.

  13. The above promotional offers from SmarTone Online Store may be different from those offered at SmarTone stores.

  14. Our Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.