- Latest Offers
- Service Plans & Prepaid Cards
- Phones & Products
- 5G Broadband & Home Service
- International Roaming
- Privileges & Support
You can visit the “Latest Offers” page to discover our online exclusive offers.
Online exclusive privileges:
It’s quick and easy to subscribe to our Online Store newsletter! We will keep you up to date with all our latest news and offers. Simply go to "My Account" > "My Profile" > "Communication Preferences" and update your setting there. You can also click here to see our latest offers.
Once you’ve added items to your Shopping Bag, the system will automatically check for related discounts and apply them to your order.
For product that goes with gift wrapping, each product is individually packed with personal greeting messages. You can create your own greeting message typed in any UTF8 characters (no more than 6 lines) in the “Card Message” field. You may also choose to have a blank greeting card instead.
It’s easy to make online purchases:
You can create an account in three easy steps:
Once you create an account, your delivery address is saved, so you will be able to make future purchases more efficiently. You can also track your full order history.
If you are an existing SmarTone customer, you can simply use your current SmarTone LogInNow username and password to log into the Online Store.
The prices in the Online Store may be different from those in SmarTone stores as there are different promotion offers.
Yes, when purchasing a smartphone with a service plan subscription, you can book an in-store appointment online and use the fast queue service when you get there.
Simply follow the steps below:
Yes, you can purchase the designated smart device at the product detail page by selecting to buy it with the Existing Customer Price / Selected Customer Price.
Simply follow the steps below:
Simply click the "Need assistance? Live Chat" link. Our customer service representative will provide further assistance.
Customer is required to login to write a review
If there are no inappropriate and irrelevant comments, the review will be posted in 5 business days
We accept Visa, MasterCard, American Express, Octopus, PayMe, AlipayHK, WeChat Pay HK or BoC Pay (applicable on desktop web only). Virtual credit card, AliPay China and WeChat Pay (in other countries) are not accepted.
Purchasing an item by instalments is currently not available on Online Store.
We use SSL (Secure Sockets Layer), which is one of the most trusted technologies for protecting online transactions. All your personal and payment information, including your credit card details, are encrypted during data transmission to prevent unauthorised access.
If you successfully make a payment, you should see a web page showing thank you message. If you are having problem returning to SmarTone Online Store automatically in 15 seconds or have any enquiries, please contact our 24-hour hotline on 2155 3395 immediately.
All items purchased from the Online Store can be delivered, except smartphone purchase with a service plan subscription, which needs to be completed in a store of your choice.
Our delivery service covers most local commercial and residential addresses. The courier company is responsible for defining what a commercial address is. Addresses in some areas are always regarded as residential address; Please note residential delivery fee will be applied to some districts, even it is for commercial use.
Handsets and Accessories
Products | Commercial Address^ | Residential Address^ |
---|---|---|
HK$500 or above | Free | HK$50 |
HK$50 | HK$50 | HK$60 |
Prepaid Travel Data Card, Stored-Value SIMs and Recharge Vouchers
Products | Commercial Address^ | Residential Address^ |
---|---|---|
HK$100 or above | Free | Free |
below HK$100 | HK$15 | HK$15 |
Once the order is confirmed, the delivery address cannot be changed.
Once the order is shipped, we will send you a "Delivery notification" email. Please click the link in the email for the delivery status.
It usually takes around one week after order confirmation for delivery for Hong Kong customers. Three to seven extra working days are needed for order delivery to outlying islands and remote areas. Please also note that additional delivery time will be required during festive seasons and public holidays. The exact delivery time depends on the dispatching schedule from the courier company.
You can cancel your appointment on or before the appointment date by calling our Customer Service Hotline 2155 3395 or by visiting your selected store. A full refund of the deposit will be arranged after successful cancellation.
Your username is your registered email address for your Online Store account. You can click here to reset your password.
Yes, simply go to "My Account" > "My Profile" > "Communication Preferences", and then uncheck "I would like to receive the latest updates and offers from SmarTone Online Store by email."
Sorry, we do not deliver to Macau.
Sorry, the service is still unavailable for Macau customers.
Address of the following areas is charged residential address rate, even if it is for commercial use
Hong Kong | Ap Lei Chau | Shek O |
Cyberport | Stanley | |
Deep Water Bay | Tai Hang | |
Happy Valley | Tai Tam | |
Kennedy Town | The Peak | |
Mid-Levels | Tin Hau | |
Pokfulam | Wah Fu | |
Repulse Bay | Sham Wan | |
Heng Fa Chuen | Chung Hom Kok | |
Kowloon | Choi Hung | Sau Mau Ping |
Diamond Hill | Shek Kip Mei | |
Ho Man Tin | Stonecutters Island | |
Hung Hom | Shun Lee | |
Lok Fu | Tsz Wan Shan | |
Ma Tau Wai | Wang Tau Hom | |
Mei Foo | Wong Tai Sin | |
Ngau Chi Wan | Kowloon City | |
Austin | Kowloon Tong | |
New Territories | Clear Water Bay | Science Park |
Fanling | Sham Tseng | |
Hang Hau | So Kwan Wat | |
Kam Shan | Ta Kwu Ling | |
Kwu Tung Sheung Shui | Tai Lam | |
Lau Fau Shan | Tai Lam Chung | |
Lion Rock | Tai Mo Shan | |
Lung Kwu Tan | Tai Wo | |
Ma Liu Shui | Tai Wo Hau | |
Ma On Shan | Tin Shui Wai | |
Ping Che | Ting Kau | |
Sai Kung | Tiu Keng Leng | |
Tseung Kwan O | Tsing Yi | |
Ma On Shan | Sha Tin | |
Tai Po | Lok Ma Chau | |
Kam Sheung Road | Sheung Shui | |
Yuen Long | Tuen Mun | |
Outlying Islands | Chek Lap Kok | Ma Wan |
Cheung Chau | Mui Wo | |
Discovery Bay | Ngong Ping | |
HK Disneyland | Peng Chau | |
Lamma Island | Tai O | |
Lantau Island | Tung Chung |
Now you can use your quota to purchase the handset with the special discounted price.
Remaining Quota:
You may continue your shopping with the special price for selected handsets.
Your account has been created.
A confirmation email has been sent to you.
Thank you for subscribing to our newsletter and creating an account!
The promotion code has been sent to your email.
Happy shopping!
For security reasons, you have been logged out automatically from the Online Store.
Please click "OK" to log in again.
Thank you for
subscribing to our newsletter!
The promotion code has been sent to your email.
Happy shopping!