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Delivery Methods

Online Store customers can choose to pick up products in selected store or to have products delivered to a specified Hong Kong address.

  1. Store Pickup

    1. All products (except for gift wrapping products) can be picked up in store.
    2. There is no additional charge for store pickup.
    3. Usually, the product(s) will be ready for pickup within one week after order confirmation. Please note that additional time for stock allocation will be required during festive seasons and public holidays.
    4. You can check the details of your online booking on shop.smartone.com.
    5. You cannot change your selected store after order confirmation.
    6. For pickup of product(s) in store, you or the person authorised by you for pickup are required to open package(s) and check all product(s) before signing the official receipt. When you pick up any iPhone, the package(s) of the iPhone will be opened for checking and the iPhone will be activated. No return or refund will be made after the signing of the official receipt.
    7. Procedure for picking up product(s) in store:
      • Please present the order confirmation email when you visit our store so that you can enjoy the fast queue service.
      • Unless you use Store Credit or specified promotion code to offset the total amount of your order, you will be required to present the physical credit card used for making the purchase or electronic payment record of Octopus / AlipayHK.
      • If Typhoon Signal No.8 or above / Black Rainstorm Signal is hoisted during your appointment period, please contact our customer service hotline at 2155 3395 to rearrange the appointment.
      • If you want to authorise someone to pick up the order for you, please download, fill and sign the Authorisation Form.
  2. Delivery

    1. All items purchased from the Online Store can be delivered.
    2. Please note that there is no delivery on Saturdays (after 13:00), Sundays, and Public Holidays.
    3. Once the order is shipped, Hong Kong customers will receive a "Delivery notification" email and sms. Please click the link in the email or sms for the delivery status.
    4. It usually takes around one week after order confirmation for delivery for Hong Kong customers. Three to seven extra working days are needed for order delivery to outlying islands and remote areas. Please also note that additional delivery time will be required during festive seasons and public holidays. The exact delivery time depends on the dispatching schedule from the courier company.
    5. Once the order is confirmed, the delivery address cannot be changed.
    6. All delivery fees and charges are non refundable.
    7. You can enjoy free delivery to a local commercial address* when:
      • Purchase HK$500 or above (excluding any spending on gift wrapping and premiums)
      *Excluding outlying islands and remote areas
    8. Please find our delivery fee table below:
      Products Commercial Address* Residential Address
      HK$500 or above Free HK$50
      below HK$500 HK$50 HK$60
      * The courier company is responsible for defining what a commercial address is. We will contact you in advance if there is any issue regarding your requested delivery address.

      Please note that we do not accept P.O. box as a delivery address.

      Address of the following areas is charged residential address rate, even if it is for commercial use

      Hong Kong Ap Lei Chau Shek O
      Cyberport Stanley
      Deep Water Bay Tai Hang
      Happy Valley Tai Tam
      Kennedy Town The Peak
      Mid-Levels Tin Hau
      Pokfulam Wah Fu
      Repulse Bay Sham Wan
      Heng Fa Chuen Chung Hom Kok
      Kowloon Choi Hung Sau Mau Ping
      Diamond Hill Shek Kip Mei
      Ho Man Tin Stonecutters Island
      Hung Hom Shun Lee
      Lok Fu Tsz Wan Shan
      Ma Tau Wai Wang Tau Hom
      Mei Foo Wong Tai Sin
      Ngau Chi Wan Kowloon City
      Austin Kowloon Tong
      New Territories Clear Water Bay Science Park
      Fanling Sham Tseng
      Hang Hau So Kwan Wat
      Kam Shan Ta Kwu Ling
      Kwu Tung Sheung Shui Tai Lam
      Lau Fau Shan Tai Lam Chung
      Lion Rock Tai Mo Shan
      Lung Kwu Tan Tai Wo
      Ma Liu Shui Tai Wo Hau
      Ma On Shan Tin Shui Wai
      Ping Che Ting Kau
      Sai Kung Tiu Keng Leng
      Tseung Kwan O Tsing Yi
      Ma On Shan Sha Tin
      Tai Po Lok Ma Chau
      Kam Sheung Road Sheung Shui
      Yuen Long Tuen Mun
      Outlying Islands Chek Lap Kok Ma Wan
      Cheung Chau Mui Wo
      Discovery Bay Ngong Ping
      HK Disneyland Peng Chau
      Lamma Island Tai O
      Lantau Island Tung Chung